Application Features

Backend:
• The project aimed at reducing time of ticketing and warranty activation cycle for CS agents.
• The app reduced time of a complete reservation cycle by 70%.
• Odoo 12 backend with Helpdesk, Repair, Inventory, Contact modules.
• APIs for agent login, authentication, check customer tickets, activate warranty, create ticket, create new customer and schedule visits.
• Backend customizations on ticketing cycle.

Front-end:
• Android and Web apps for cs agents.
• Login screen for login with same internal Odoo user.
• Check customer by phone number.
• Create Ticket screen for both maintenance and installations.
• Create new customer.
• Link customer product.
• Check existing ticket status.