Application Features

• Insightful BI Reports that helped monitor, plan and enhance operation and customer service.
• Customer Service Exchange, Refunds and Escalation Monitoring.
• Customer Service and Service Centers KPI.
• Company's Local and Export Gross Profit Analysis.
• Customer Tickets Open and Pending Analysis.
• Store Tickets Open and Pending Analysis.
• Customer Surveys' Analysis.
• Logistics and Fleet Monitoring.
• Customer Service Workshop Monitoring.
• Class B Workshop Monitoring.
• Cost SMS Service Centers' Monitoring.
• Products Sold vs Products' Tickets KPI.
• Main Stock Monitoring, Storage Safety and Stagnant Goods.
• CS and Stores Tickets Analysis By Year.
• Third Party Dealers' Network (Google Maps Integration).
• Reversed Receipts Monitoring.